Hy-Vee... for real?

My wife and I, living in Minneapolis, are quite used to Lundss | Byerly's, so the bar is pretty high when it comes to grocery experience.  After a lack-luster experience with grocer here in Des Moines, my wife and I started shopping at Hy-Vee. Specifically, the Hy-Vee on East Euclid in Des Moines.

Hy-Vee does have some issues they can improve upon to offer Lund's | Byerly's like service, but if they keep up their devotion to top notch service, they will get there soon. There are two separate Hy-Vee experiences I would like to cover in this post:

Swing By Delivery?
After visiting Hy-Vee and discovering they lacked a few items we were looking for, rather than complaining, I figured it would be a great idea to send an email to their general manager, Mike Kueny. I sent him a list of things we were unable to find, and his response amazed me. Within minutes I got a personal phone call from someone at the store, telling me a few of the items I had requested had not been put out, and the other item was simply not in a section I was familiar with. As if a personal phone call is not enough, he then offered to bring theses groceries, TO MY HOUSE. Yes, you read that correctly, he offered to bring me my groceries to my door because he was getting off soon, and would be happy to do it. Are you kidding me?

Special Order!
Again, after visiting Hy-Vee and not finding an ingredient, I emailed Mike. Like the first time I got a response apologizing they did not have what we were looking for but offering to stock it in the future, hopefully in the next two days. Of course, I thought that was a nice gesture, but didn't actually think they would do it. Imagine my surprise when I got a phone call two days later informing me they now had the Thai Curry Paste, and they even mentioned, "I heard you were in the store today, sorry I didn't catch you". How on earth did they know I was in the store!?

This kind of devotion to the customer and top notch service is what has made Hy-Vee who they are today, and what has earned them their #40 spot within the top 100 privately held companies in the nation. Sure, there are a few things Hy-Vee can improve upon, but with service like this, it's not going to take them long to meet grocery perfection.

Thanks, Hy-Vee for your amazing customer service. It hasn't gone unnoticed.